Ethics, transparency and customer-focused excellence, says Al Faber, are the cornerstones of the Baldrige Excellence Framework, the continuous improvement model that has been adopted by the Tata group. The president and chief executive of the Baldrige Foundation, the institution that promotes the framework with corporations around the world, is certain these two values remain at the heart of any programme that desires organisational business excellence...
For the full interview, please follow this link: http://tatareview.tata.com/2017/december/al-faber-baldrige-excellence-framework-guest-interview.html
