Baldrige is America's Best Investment. The Malcolm Baldrige National Quality Award was born of the quality crisis in American manufacturing in the 1970s and the 1980s. Many of America’s competitors had developed quality award systems and prizes, like the Deming Prize in Japan, and their manufacturers were outperforming their American competitors.
The magnitude of the challenge facing American industry was immense, and it would require a powerful tool to restore American competitiveness. Such was the challenge faced by Dr. Curt Reimann and his staff at the National Bureau of Standards, now called the National Institute of Standards and Technology.
The Malcolm Baldrige National Quality Award was supposed to be the prize that would motivate companies to undertake the Baldrige challenge. Yet it has become apparent over nearly 30 years of experience with the Baldrige Excellence Framework that the true payoff comes from the journey. The leaders of virtually every Baldrige Award recipient organization say that very same thing, that it is the improvement in performance from undertaking the Baldrige journey that is the real prize.
-- Alan Willits, President, Cargill Corn Milling
From the perspective of assessing the economic impact of the Baldrige Performance Excellence Program over 30 years, that means that assessing the improvements in profits, reductions in costs, enhancement of customer and employee satisfaction, higher levels of employment, and other benefits achieved by the Baldrige Award recipients will yield only a small percentage of the total value generated for the American economy. Such an assessment will miss the gains achieved by the hundreds of organizations on the journey that have not yet, or may never, win a Baldrige Award or one of the state-level Baldrige-based awards.
The total value generated by the Baldrige Enterprise derives from three distinct sources. The first and most obvious is the actual process and performance changes of the organizations employing the Baldrige Framework. Over the years, BPEP has collected data from the Baldrige Award recipient organizations, and their gains are impressive. The Bureaus of Economic Analysis and Labor Statistics report that organizations that have twice won the Baldrige Award demonstrate a stunning 92.6 percent increase in median revenue growth in the period between winning their awards; job growth at 2.5 percent, nearly 20 times greater than matched industries; and growth in the number of business sites of 84 percent.
The second source of value is the performance excellence multiplier of the Baldrige Award. One of the commitments made by Baldrige Award recipient organizations is that they will share their best practices and serve as role models for other organizations. George Benson, Chair of the Baldrige Foundation Board of Directors, explained that impact in his introduction to the Baldrige Award ceremony in 2016.
--Matt Fleming, President, MidwayUSA
“The purpose of the awards we present today is not just to reward these top-performing organizations. From the beginning, the Baldrige Criteria and the Baldrige Awards were designed to trigger transformational chain reactions that would yield a stronger, more competitive economy and a better quality of life for the people of this country.”
“In simple terms, these organizations used the Baldrige Criteria to assess repeatedly their performance and deploy improvements until they achieved role-model status. Then we, in our own organizations, learn from them and repeatedly assess and improve our performance. That, in turn, motivates our competitors, our collaborators, our suppliers, and our customers to improve their performances, and so forth.”
A very crucial step in that chain reaction is the identification of role models, living and breathing organizations that we can relate to, can communicate with, and therefore can learn from.”
--Michael Luker, President, Cargill Kitchen Solutions (formerly Sunny Fresh Foods, Inc.)
The third source of value is the vast army of highly-trained volunteers that donate thousands of hours of consulting and teaching to organizations on the Baldrige journey. These are largely examiners and judges for the Baldrige Performance Excellence Program at the national level, and for the state and local Baldrige-based programs. The 2013 estimate of the cash-value equivalent for management consulting was more than $37 million.
Several empirical assessments have quantified the total economic impact of the Baldrige Enterprise. U.S. Secretary of Commerce Wilbur Ross said in April 2017, that the Baldrige public-private partnership generates $1 billion each year in economic impact. In 2011, economists Albert Link of the University of North Carolina at Greensboro and John Scott at Dartmouth College, calculated that the benefit to cost ratio of the Baldrige Performance Excellence Program was 820 to one. And remember, those assessments are only looking at part of the picture.
Some of the specific company-level improvements driven by Baldrige include the following:
- Lockheed Martin Missiles and Fire Control realized cost savings of $225 million annually through process and performance improvement programs driven by their Baldrige assessment, and attained a leading market share and sustained growth in the four years leading to their receipt of the Baldrige Award in 2012.
- MEDRAD, a business of Bayer HealthCare, achieved revenue increases from $120 million in 1997 to $625 million in 2009.
- Since 1999, Sunny Fresh Foods (Now Cargill Kitchen Solutions) experienced rapid growth: three plants grew to five, revenue increased 93 percent, and Sunny Fresh became a net exporter of talent to its parent company.
- At Honeywell Federal Manufacturing & Technologies, customer satisfaction exceeded 95 percent, and customer product quality and reliability reached 99.9 percent for traditional customers, and 99 percent for non-traditional customers.
- The Bama Companies, Inc., increased sales by 72 percent and grew revenue from $123 to $211 from 1999 to 2004.
The evidence proves that Baldrige is America’s Best Investment. #BaldrigeforGrowth.