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For a limited time only, you may request a complimentary digital download of the Chronicle. Fill in the information requested below and click the SEND button. A new page will then display with a link to read and download the file by pressing the cloud button in the upper-right of the display window.

Reproductions and reprinting are subject to the Copyright Act of 1976 and applicable treaties of the United States.

To obtain permission to reproduce or distribute any material published in the Chronicle of Leadership and Management, please contact the publisher at chronicle@baldrigefoundation.org.