Director, Institute for Performance Excellence
arichardson@baldrigefoundation.org
Chair, Baldrige Framework National Technical Committee
dshields@baldrigefoundation.org
Help us provide inspiration to the thousands of organizations in manufacturing, health care, education, communities, and government that are using the Baldrige Framework to create jobs and strengthen the economy, increase the quality and access to health care, and improve K-12 and higher education as we navigate these challenging times.
Improving the practice of leadership and management in pursuit of performance excellence.
The Foundation for the Malcolm Baldrige National Quality Award, Inc. is a 501(c)(3) nonprofit organization (Tax ID: 59-2891462).
