The Foundation is pleased to announce a strategic collaboration among Constellation, Inc., itself, and the Baldrige the Baldrige Performance Excellence Program® and the Alliance for Performance Excellence. We have a common mission of defining, recognizing, and fostering excellence in health care, education, business, government, and nonprofits. Since 1988, the Baldrige Award, which carries the presidential seal, has been the highest recognition in the nation for excellence across the critical performance areas of the Baldrige criteria found in the Baldrige Excellence Framework.
The strategic collaboration is connected to Constellation's Aligned Performance Initiative (CAPI) program designed for Baldrige and non-Baldrige MPL insurance customers.
“As a medical profession liability (MPL) insurance company, we have achieved an industry milestone in our collaboration with Baldrige. It’s a way for Constellation to incorporate Baldrige standards of quality and excellence in what we do,” said Vince Gallucci, head of national programs and client relations. “Specifically, it embraces our own Constellation Aligned Performance Initiative (CAPI), which is a way we partner with our health care and senior living clients to acknowledge and advance their performance metrics. CAPI’s proprietary scoring system enables us to identify our clients’ performance results, as indicated by their scorecard or dashboard, and—more importantly—to reward those results using premium adjustments, gain-sharing arrangements, multi-year rate locks and expert support for risk management programs.
“A Baldrige award recipient has demonstrated sustained high performance against the Baldrige criteria, which makes them a client we seek,” said Gallucci. “And we are equally interested in the many health care organizations who have embraced performance excellence and are committed to delivering the highest-quality care in the communities they serve. Health care has placed a significant emphasis on measuring results and those results, we believe, are critical in determining risk.”
The collaboration breaks new ground for Baldrige as well. “This is the first time we have been invited into the medical professional liability space in health care, and Constellation’s vision is extremely exciting for us as a partner as it allows us to advance our mission of expanding performance excellence across the U.S.,” said Brian Lassiter, Chair of the Alliance for Performance Excellence (the consortium of 29 state, regional, and sector Baldrige-based programs).
“We admire Vince and the Constellation team for seeing the potential in joining forces to increase the impact of our efforts to achieve better health care for all Americans, and for proposing novel ways of extending our reach. They are true pioneers in the medical professional liability market,” said Al Faber, President and CEO of the Baldrige Foundation.
Under the arrangement, Constellation member insurance companies MMIC, UMIA, and Arkansas Mutual will reach out to Baldrige health care organizations to share the CAPI strategy with them for their business consideration and review. Ultimately, the goal of the collaboration is to help health care organizations reduce risk and improve clinical and nonclinical outcomes.
Constellation is a growing portfolio of medical professional liability insurance and beyond insurance companies formed in response to the ever-changing realities of health care and dedicated to reducing risk and supporting physicians and care teams, thereby improving business results. To learn more, visit www.ConstellationMutual.com.