Baldrige Excellence Framework (Business/Nonprofit)

Current Edition: Baldrige Excellence Framework (Business/Nonprofit)

Proven Leadership and Management Practices for High Performance

This leadership and performance management framework empowers your organization to accomplish its mission, improve results, and become more competitive. The 2023–2024 Baldrige Excellence Framework® booklet includes

the Criteria for Performance Excellence® (covering critical aspects of achieving excellence throughout your organization),
core values and concepts (beliefs and behaviors found in high-performing organizations),
guidelines for responding to the Criteria and evaluating and scoring processes and results, and
a glossary of key terms.

Criteria Commentary

Learn about the Criteria categories and items in the Criteria Commentary.

Framework Overview
(JPEG, EPS)

Explore Free Content

Table of contents and sample Criteria item PDF
About the Baldrige Excellence Framework
Organizational Profile PDF: The starting point for self-assessment and application writing.
Criteria Commentary
From Fighting Fires to Innovation: An Analogy for Learning: Learning can move your organization from reaction to prevention.
Steps toward Mature Processes: Are your processes "Reactive" or "Integrated"?
The Role of Core Values and Concepts: Values that underlie the Criteria

Getting Started

How Baldrige Works
Baldrige Excellence Builder
Self-Assessing Your Organization
Create an Organizational Profile
Baldrige Award

The Criteria for Performance Excellence® found within the Baldrige framework are not identical to the Baldrige Award Criteria. (However, the Baldrige Award Criteria are derived from the concepts in and content of the framework.)

An organization seeking to improve and become more resilient should use the Baldrige Excellence Framework® and the Criteria for Performance Excellence® for guidance, for self-assessment, and eventually as an application to a Baldrige-based Alliance for Performance Excellence program.

When a high-performing organization feels it is ready to be recognized on the national stage, it should use the separate award criteria to apply for the Baldrige Award.

Resources

Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
2023-2024 Self-Analysis Worksheet Word
Changes from the 2021–2022 Baldrige Excellence Framework PDF
Baldrige Excellence Builder
Baldrige Key Terms
Baldrige Improvement Tools
Foundations for a Successful Business

Baldrige Excellence Framework

We are Building a Legacy of Excellence

Help us provide inspiration to the thousands of organizations in manufacturing, health care, education, communities, and government that are using the Baldrige Framework to create jobs and strengthen the economy, increase the quality and access to health care, and improve K-12 and higher education as we navigate these challenging times.

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