The Baldrige Foundation Institute for Performance Excellence has announced the release of its newest innovation—the AI-Driven Organizational Excellence Assessment, an advanced digital tool designed to provide organizations with instant, actionable insights into their performance, based on the proven principles of the Baldrige Excellence Framework.
Developed with direct technology support from Jordan Johnson Inc., the tool represents a major step forward in how organizations access, interpret, and respond to performance data. Drawing on AI capabilities, the assessment provides immediate, customized feedback to help leaders assess their current practices across leadership, strategy, customer engagement, workforce, operations, and results—then recommends focused next steps for improvement. It is particularly effective for new organizations exploring Baldrige, seasoned users seeking a quick performance pulse, teams preparing to complete their Organizational Profile, or those exploring the next steps with Baldrige-based state or regional programs, or the Baldrige Performance Excellence Program at the national level.
“This is more than a diagnostic—it’s a strategic snapshot powered by intelligence and designed for impact,” said Josh Racette, CEO of the Baldrige Foundation. “For years, we’ve heard the same question from leaders: ‘Where do we start, and how do we know we’re making progress?’ This tool answers both, instantly. It puts clarity and direction in the hands of anyone committed to leading their organization toward excellence and provides them with actionable next steps.”
The development of the tool was made possible through a collaborative effort with Jordan Johnson Inc., whose technology and subject matter expertise played a key role in shaping the user experience and data intelligence model. Reflecting on that partnership, Jan Johnson, President and CEO of Jordan Johnson Inc., noted, “We’ve always believed in the power of Baldrige, and this tool brings that power to life in a new way. We’re proud to support the Institute in building a solution that turns performance evaluation into a rapid, focused, and empowering experience for every leader.”
Travis Lozier, Chief Quality Officer at Jordan Johnson Inc., added, “The tool is intuitive and grounded in the framework, but the real innovation is what happens next—the clarity it gives and the decisions it supports. Whether you’re in health care, manufacturing, education, or government, this assessment provides the kind of insight that leaders need to act with confidence.”
The AI-Driven Organizational Excellence Assessment is now available to all members of the Institute for Performance Excellence with additional opportunities for customization to fit specific organizations looking to begin or accelerate their improvement journey. Its intelligent automation, rapid results, and alignment with national excellence criteria make it a valuable asset for organizations serious about high performance and long-term impact.
For additional questions: Josh Racette, Baldrige Foundation President & CEO,|
jracette@baldrigefoundation.org.
About the Baldrige Foundation’s Institute for Performance Excellence
The Institute for Performance Excellence is the thought leadership arm of the Baldrige Foundation. It advances excellence in leadership and management across sectors through research, education, national events, and digital engagement. Its mission is to improve the practice of leadership and management in pursuit of performance excellence and its impact in an ever-changing world.
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Mark Wayda
Vice President of Marketing
mwayda@baldrigefoundation.org
