Chronicle of Leadership and Management

Vol. 2, No. 1, September 2022

From the Editor-in-Chief ................................................................................. 3

President and CEO Forum ............................................................................... 7

Feature Articles

Executive Summaries of the Feature Articles are available by clicking the article title below.

The Agility and Resilience of Health Systems and Response
to the COVID-19 Pandemic Crisis ................................................................ 12
Rulon F. Stacey, Jiban Khuntia, Xue Ning, and Amit Pradhan

A Model for Transforming Health Care Using
the Baldrige Excellence Framework ........................................................... 34
Mountasser Kadrie

Key Success Factors in Communities of Excellence ................................ 52
Christel Gollnick

Leadership and Management Perspectives

From Hurt to Healing
A New Perspective to Improve Workplace Ecosystems ......................... 77
Read G. Pierce, Sherry Bright, and Gigi Dunn

Balancing Strategic Stability and Operational Utility
in a Volatile Environment ............................................................................. 91
Jennifer Strahan and KaiLonnie Dunsmore

Chronicle Vol 2 No 1

We are Building a Legacy of Excellence

Help us provide inspiration to the thousands of organizations in manufacturing, health care, education, communities, and government that are using the Baldrige Framework to create jobs and strengthen the economy, increase the quality and access to health care, and improve K-12 and higher education as we navigate these challenging times.

Learn More Here.