Chronicle of Leadership and Management

Vol. 3, No. 1, June 2024

From the Editor-in-Chief .............................................................................. 3

President and CEO Forum ............................................................................ 6

Feature Articles

Using the Baldrige Excellence Framework to Improve Resilience
and Long-Term Success ............................................................................. 13
Janice K. Garfield, Meridith K. Wentz

The Value of Applications Beyond an Award .......................................... 37
Kay Kendall

Leadership and Management Perspectives

Continuous Improvement Through Engagement
and Empowerment ....................................................................................... 44
Raymond Floyd

Excellence - The Tata Steel Way ................................................................. 59
Tripti Srivastava, Suresh Chandra Mishra, Peeyush Gupta

Chronicle Vol 3 No 1

We are Building a Legacy of Excellence

Help us provide inspiration to the thousands of organizations in manufacturing, health care, education, communities, and government that are using the Baldrige Framework to create jobs and strengthen the economy, increase the quality and access to health care, and improve K-12 and higher education as we navigate these challenging times.

Learn More Here.